Terms and Conditions

Man With a Van Bromley Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Bromley provides man and van, removals and related transport services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 "Company" means Man With a Van Bromley providing man and van and removal services.

1.2 "Customer" means any individual, partnership, company or organisation that requests, books or uses the services of the Company.

1.3 "Services" means any man with a van, removal, transport, loading, unloading, packing, or related service supplied by the Company.

1.4 "Goods" means all items, personal belongings, furniture, equipment, and any other property which are the subject of the Services.

1.5 "Booking" means a confirmed request by the Customer for the Services, for a specific date, time and location, as accepted by the Company.

2. Scope of Services

2.1 The Company provides man and van and removal services, including collection, loading, transport, unloading, and where agreed in writing, packing and unpacking.

2.2 The Services are generally carried out within the local area and surrounding regions, as well as longer-distance moves within the United Kingdom, subject to agreement at the time of Booking.

2.3 The Company reserves the right to refuse to carry any Goods which, in its reasonable opinion, are unsafe, illegal, hazardous, or otherwise unsuitable for transport.

3. Booking Process

3.1 Bookings may be requested by the Customer via the Company’s accepted communication methods. A Booking is only confirmed when the Company has accepted it and provided confirmation of the date, time, vehicle type, and any applicable charges.

3.2 The Customer is responsible for providing accurate and complete information at the time of Booking, including:

3.2.1 Full collection and delivery addresses.

3.2.2 Access details for both collection and delivery locations, including any parking restrictions, distance from parking to property, floor levels and lift availability.

3.2.3 An accurate description and quantity of Goods, including any items that are heavy, oversized, fragile or require special handling.

3.3 The quoted price is based on the information supplied at the time of Booking. The Company reserves the right to amend the price if the information provided is incomplete or inaccurate, or if the scope of work changes.

3.4 Any changes to the Booking requested by the Customer, including date, time, addresses or load size, are subject to availability and may result in a revised quotation.

4. Pricing and Quotations

4.1 Quotations are usually provided on an hourly rate or a fixed price basis, as specified to the Customer at the time of Booking.

4.2 Unless otherwise stated, quotations do not include charges such as parking fees, tolls, congestion charges, permit costs, storage charges or additional stops. These will be charged to the Customer where applicable.

4.3 Quotations are based on normal access conditions. Additional charges may apply if:

4.3.1 There are long carries from the vehicle to the property.

4.3.2 There is restricted access, narrow staircases, or other physical constraints.

4.3.3 Additional labour is required beyond what was agreed at the time of Booking.

4.4 The Company reserves the right to adjust its rates from time to time. The rate applicable to a Booking will be the rate confirmed at the time of that Booking.

5. Payments

5.1 Payment terms will be confirmed at the time of Booking. The Company may require payment in full or a deposit before the commencement of the Services.

5.2 Where payment is taken in advance, the Customer must ensure that cleared funds are received by the Company before the scheduled start time of the Services.

5.3 For hourly rate bookings, the chargeable time will begin at the agreed arrival time at the collection address, or upon arrival if delayed by factors outside the Company’s control, and will end when the work is completed at the final destination.

5.4 Any additional charges incurred during the provision of the Services, such as waiting time, extra labour, additional journeys, or parking fees, will be added to the final invoice.

5.5 Payment is due immediately on completion of the Services unless alternative arrangements have been agreed in advance in writing.

5.6 The Company reserves the right to charge interest and reasonable administration fees on overdue amounts in accordance with applicable UK law.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a Booking, the Customer must notify the Company as soon as possible.

6.2 The Company may apply the following cancellation charges based on the notice given:

6.2.1 More than 48 hours before the scheduled start time: no cancellation fee, subject to any non-refundable deposits specified at the time of Booking.

6.2.2 Between 24 and 48 hours before the scheduled start time: up to 50 percent of the quoted price may be charged.

6.2.3 Less than 24 hours before the scheduled start time, or failure to provide access on arrival: up to 100 percent of the quoted price may be charged.

6.3 Where a Booking is rescheduled rather than cancelled, the Company will endeavour to accommodate the new date and time, but this is subject to availability and may result in revised charges.

6.4 The Company reserves the right to cancel or postpone a Booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or other operational issues. In such cases, the Company will seek to rearrange the Booking or offer a refund of any pre-paid amounts, but shall not be liable for any consequential loss.

7. Customer Responsibilities

7.1 The Customer is responsible for:

7.1.1 Ensuring that all Goods are properly packed, secured and ready for transport, unless packing services have been specifically agreed.

7.1.2 Removing or securing loose parts, such as shelves, drawers, cables and fittings.

7.1.3 Ensuring that all Goods to be transported are clearly identified and that no items are left behind or taken in error.

7.1.4 Providing adequate access at both the collection and delivery addresses, including arranging any necessary parking suspensions or permits where required.

7.1.5 Being present or arranging for an authorised representative to be present throughout the loading and unloading process.

7.2 The Customer must not request the Company to transport any prohibited, illegal or unsafe items, including but not limited to:

7.2.1 Explosives, flammable or hazardous substances.

7.2.2 Illegal drugs, stolen goods or any items whose possession is unlawful.

7.2.3 Cash, precious metals, jewellery, valuable documents or works of art, unless expressly agreed in writing and appropriately insured by the Customer.

8. Company Responsibilities

8.1 The Company will provide the Services with reasonable care and skill, using suitable vehicles and personnel for the work agreed.

8.2 The Company will take reasonable steps to protect the Customer’s Goods during loading, transport and unloading. Basic protective materials may be used where appropriate; any specialist packing or protection must be requested in advance and may incur additional charges.

8.3 The Company will make reasonable efforts to adhere to agreed arrival and completion times but cannot guarantee exact times due to traffic, weather and other factors outside its control.

9. Liability and Limitations

9.1 The Company’s liability for loss of or damage to Goods is limited to losses caused by the Company’s negligence or breach of contract, subject to the exclusions and limitations set out in these Terms and Conditions.

9.2 The Company will not be liable for:

9.2.1 Damage to Goods that are inadequately packed by the Customer or a third party.

9.2.2 Damage to fragile items, including but not limited to glass, mirrors, electronic equipment and artwork, unless they have been professionally packed by the Company or under its direct supervision.

9.2.3 Loss or damage arising from the inherent defects or characteristics of the Goods, including but not limited to deterioration, leakage or perishing.

9.2.4 Loss or damage resulting from handling any item that, due to its size, shape or weight, cannot be moved safely or without risk of damage, where the Customer has insisted on such handling against the Company’s advice.

9.2.5 Indirect or consequential losses, including loss of profit, loss of business, loss of opportunity or emotional distress.

9.3 The Customer is responsible for arranging appropriate insurance cover for valuable or particularly fragile Goods. The Company’s charges do not include insurance for the Customer’s Goods unless specifically agreed in writing.

9.4 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and, in any event, within seven days of the completion of the Services. The Customer must provide reasonable evidence of the loss or damage and allow the Company a reasonable opportunity to investigate.

10. Property Damage

10.1 The Company will take reasonable care to avoid damage to property at the collection and delivery addresses. However, the Customer must protect floors, walls, doors and fixtures where necessary, especially where access is tight or items are large.

10.2 The Company will not be liable for normal wear and tear or scuffing that may occur when moving large or awkward items through confined spaces, provided reasonable care has been taken.

10.3 Any alleged damage to property must be reported to the Company as soon as reasonably practicable and, in any event, before the team leaves the site wherever possible.

11. Waste and Rubbish Regulations

11.1 The Company operates in accordance with UK waste and environmental regulations. Certain items cannot be removed or disposed of as part of a standard man and van or removal service.

11.2 The Customer must not present for removal any items considered hazardous or restricted waste, including but not limited to:

11.2.1 Chemicals, solvents, paints, oils, fuel or asbestos.

11.2.2 Clinical, medical or biological waste.

11.2.3 Gas cylinders, firearms or ammunition.

11.3 Where the Company agrees to remove and dispose of unwanted items, this will be treated as a separate service and may require proof that the waste will be transported to an authorised facility. Additional charges will apply.

11.4 The Customer is responsible for ensuring that any items presented as waste or for disposal are lawfully theirs to dispose of and do not include prohibited materials.

12. Delays and Waiting Time

12.1 The Customer must ensure that the Company has access to the property and Goods at the agreed time. If the team is kept waiting due to lack of access, delays with keys, paperwork, or any other reason beyond the Company’s control, additional waiting time charges may apply.

12.2 The Company will not be liable for any costs or losses incurred by the Customer due to delays arising from circumstances outside the Company’s reasonable control, including traffic congestion, road closures, accidents, extreme weather, or delays caused by third parties.

13. Subcontracting

13.1 The Company reserves the right to use subcontractors or agents to carry out all or part of the Services. Where subcontractors are used, the Company will exercise reasonable care in their selection.

13.2 These Terms and Conditions will apply to any Services carried out by a subcontractor on behalf of the Company.

14. Complaints

14.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the team on the day where possible, so that it can be addressed immediately.

14.2 Formal complaints should be submitted to the Company in writing, providing full details of the Booking, the issue experienced and any supporting evidence.

14.3 The Company will investigate complaints and respond within a reasonable timeframe. Where appropriate, the Company may offer a remedy, which could include a partial refund or other form of resolution, at its discretion.

15. Privacy and Data Protection

15.1 The Company will collect and process personal data provided by the Customer for the purpose of administering Bookings, providing the Services and managing its business.

15.2 The Company will handle personal data in accordance with applicable UK data protection laws and will not sell or share personal data with third parties except where necessary to provide the Services or as required by law.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.2 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or agreements, whether written or oral.

17.3 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.

17.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

17.5 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s Booking will apply to that Booking.