Privacy Policy

Man With a Van Bromley Privacy Policy

This Privacy Policy explains how Man With a Van Bromley collects, uses, stores, and protects personal data about customers and prospective customers in the Bromley area. It also describes your rights under the UK General Data Protection Regulation and the Data Protection Act and how you can exercise those rights.

Man With a Van Bromley is committed to safeguarding the privacy of all individuals whose personal data it processes and to handling personal data in a lawful, fair, and transparent manner.

Scope of this Privacy Policy

This Privacy Policy applies to all Man With a Van Bromley customers and prospective customers in the Bromley area who contact us, request a quotation, make a booking, or otherwise use our services. It also applies to individuals who communicate with us on behalf of a business, such as landlords, letting agents, or commercial clients, where we process personal data that can identify an individual.

Types of Personal Data We Collect

We may collect and process the following categories of personal data:

Identification and contact details such as name, title, postal address, collection and delivery addresses, and general location information in the Bromley area.

Contact details such as telephone numbers and other communication details you provide to arrange or manage bookings.

Booking and service information such as requested services, dates and times of your move or transport, property access details, and special instructions you choose to share.

Payment related information such as records of payments made and amounts due. We do not store full payment card details if card payments are processed via third party payment processors.

Communication records such as enquiries, quotations, emails, messages, feedback, and any other correspondence with Man With a Van Bromley.

Technical information such as limited device or usage data where you interact with our online content, to the extent that this data can identify you or be linked to you.

How We Collect Personal Data

We collect personal data in several ways, including:

Directly from you when you contact us for a quotation, make a booking, or communicate with us by phone, online, or in writing.

When you provide details during service delivery, for example when our team attends your property.

From third parties where lawful and relevant, for example where a letting agent, landlord, or business provides your contact details to coordinate a move or delivery.

Automatically when you interact with our online content, to the extent that such information can identify you or be associated with you.

Lawful Basis for Processing Personal Data

We only process personal data where we have a lawful basis under the UK GDPR. The lawful bases we rely on are:

Performance of a contract. We process personal data to take steps at your request prior to entering into a contract and to provide our services once a booking is made. This includes processing data to issue quotations, schedule and carry out moves, and administer your bookings.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests, and where these interests are not overridden by your rights and freedoms. Examples include improving our services, managing our relationship with you, maintaining records, and handling queries and complaints.

Legal obligations. We may process certain personal data to comply with legal and regulatory obligations, such as accounting, taxation, and record keeping requirements.

Consent. In cases where we rely on consent, such as certain types of marketing communications, we will request your clear and specific consent. You can withdraw your consent at any time.

How We Use Personal Data

Man With a Van Bromley uses personal data for the following purposes:

To provide quotations, confirm bookings, arrange services, and deliver our man and van services in the Bromley area.

To communicate with you about your enquiry, booking, or service, including sending confirmations, updates, and service related information.

To manage payments, update invoices, process refunds where applicable, and maintain accurate financial and business records.

To respond to questions, feedback, or complaints and to resolve any issues that arise before, during, or after a service.

To improve our services, monitor quality, and conduct internal reporting and analysis.

To meet legal and regulatory requirements, including for accounting, auditing, and dispute resolution.

Data Sharing and Processors

We may share personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy and where permitted by law.

Service providers and data processors. We may use third party providers to support our operations, such as payment processors, accounting or bookkeeping providers, customer relationship management tools, and information technology or cloud service providers. These third parties act as data processors and are only permitted to process your personal data on our instructions and for specified purposes. They are required to protect your data and keep it confidential.

Professional advisers. We may disclose personal data to professional advisers such as accountants, auditors, legal advisers, or insurers where necessary in the course of professional services.

Public authorities. We may share personal data where required to do so by law, regulation, or court order, or in response to lawful requests from public or regulatory authorities.

We do not sell personal data to third parties.

International Data Transfers

Where we use service providers that are located outside the United Kingdom or the European Economic Area, or that store data on servers in other countries, we take steps to ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include the use of standard contractual clauses or other legally recognised transfer mechanisms. Further information about any such transfers and safeguards can be provided upon request.

Data Retention

Man With a Van Bromley retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, comply with legal, accounting, or reporting requirements, and resolve disputes.

In general, customer and booking records are kept for a period aligned with applicable limitation periods and tax and accounting rules. After the relevant retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with you.

In some cases, we may retain certain information for a longer period if we are required to do so by law or if it is necessary for the establishment, exercise, or defence of legal claims.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage. These measures may include access controls, secure storage, restricted access to personal data, and the use of appropriate security technologies. While we take reasonable steps to safeguard your personal data, no system can be completely secure.

Your Data Protection Rights

Under the UK GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:

Right of access. You have the right to request confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification. You have the right to request that inaccurate or incomplete personal data is corrected or updated.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where the data is no longer required for the purposes for which it was collected.

Right to restriction. You have the right to request that we restrict the processing of your personal data in certain situations, for example while we are verifying the accuracy of data or considering an objection.

Right to object. You may have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis, and we will consider your request in line with legal requirements.

Right to data portability. In certain cases, you have the right to receive personal data you have provided to us in a structured, commonly used, and machine readable format and to request that it is transmitted to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent to process personal data, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your data protection rights have been infringed. In the United Kingdom, this is the Information Commissioner's Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, the way we process personal data, or legal requirements. Any changes will take effect when the updated version is made available. You should review this Privacy Policy periodically to stay informed about how we handle personal data.

Contact and Queries

If you have any questions about this Privacy Policy, how Man With a Van Bromley handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided on our standard customer communication channels. We will respond to your enquiry in line with applicable legal requirements.