Terms and Conditions for Man With A Van Bromley
These Terms and Conditions set out the basis on which Man With A Van Bromley provides removal, transport, delivery, collection, and related services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. These conditions are designed to create a clear understanding of the service offered, the responsibilities of both parties, and the standards that apply throughout the booking, execution, and completion of each job.
Throughout these terms, references to “we,” “us,” and “our” mean the service provider operating under the Man With A Van Bromley name, and references to “you” or “the customer” mean the individual or business requesting the service. The exact scope of work may include single-item transport, domestic moves, business relocation support, waste removal where lawful, and other van-based logistics services, subject to availability and suitability.
These terms apply to all bookings unless we agree in writing to a variation. Any special instruction, accepted deviation, or addition to the agreed work must be confirmed before the service begins. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. For clarity, nothing in these terms affects your statutory rights under UK consumer law.
Booking process begins when you provide us with the relevant details of the job, including the collection and delivery requirements, property access, item type, estimated volume, timing, and any handling concerns. We may ask for photographs, measurements, or further information in order to issue an accurate quotation and to determine whether the work can be completed safely and efficiently. A quote is generally based on the information supplied at the time of enquiry and may be adjusted if the facts provided are incomplete or materially different from the reality on the day.
By accepting a quote or confirming an appointment, you are making an offer to engage our services on the stated terms. A booking is only confirmed once we have accepted that offer, whether verbally, by text, email, online form, or other written confirmation. In some cases, a deposit or pre-authorisation may be required to secure the slot. We reserve the right to refuse or cancel a booking if access, safety, legality, or logistical concerns make the job unsuitable.
It is your responsibility to ensure that the details provided are accurate and complete. This includes the correct number of items, expected weight, floor levels, parking conditions, lift access, and any fragile, hazardous, or oversized goods. If the actual job is materially different from the original description, we may revise the price, modify the planned vehicle size or crew arrangement, or decline to proceed if the revised work cannot reasonably be completed within the agreed service parameters.
We aim to provide arrival windows or appointment times, but all timings are estimates unless expressly agreed otherwise. Delays can occur due to traffic, weather, access issues, loading complications, or circumstances beyond our control. We will make reasonable efforts to inform you of significant delays. If you are not available at the scheduled time and this causes a delay, waiting time charges may apply, and we may treat the booking as cancelled if the delay becomes excessive.
Payments must be made in the manner and within the timeframe agreed at the point of booking or on completion of the work. Unless otherwise stated, our charges may include labour, vehicle use, fuel, standard equipment, and reasonable travel time. Additional costs may arise where extra lifting, disassembly, long carries, stair carries, parking charges, congestion-related costs, waiting time, or unplanned additional stops are required. Any such charges will be applied fairly and in line with the agreed pricing structure.
Where a deposit has been requested, the booking may not be secured until payment is received. Deposits may be non-refundable in certain circumstances, particularly if we have reserved time, allocated staff, or turned away other work for your booking. Accepted payment methods may include bank transfer, card payment, cash, or other methods we permit. If payment is due on completion, it must be made immediately unless we have agreed credit terms in writing. Late or failed payment may result in recovery action and additional reasonable costs incurred in pursuing the debt.
Cancellations and amendments should be notified as soon as possible. If you cancel well in advance, we may refund any deposit at our discretion, subject to costs already incurred. If cancellation occurs shortly before the agreed time, or once we are already en route or on site, we may charge a cancellation fee to reflect the lost appointment and operational costs. The closer the cancellation is to the scheduled service, the more likely it is that a substantial charge will apply.
You may request changes to the booking, including different dates, locations, item lists, or service scope. We will try to accommodate reasonable amendments, but changes are subject to availability and may affect pricing or timing. If an amendment requires a different vehicle, extra labour, specialist equipment, or more time than originally planned, we may issue a revised quote. If we cannot accommodate the amended request, the original booking may need to be cancelled or rebooked.
We also reserve the right to cancel or postpone a booking if circumstances make performance unsafe, unlawful, or impractical. This includes severe weather, vehicle breakdown, staffing issues, access restrictions, non-payment of required sums, or the discovery of prohibited or hazardous goods. Where we cancel without fault on your part, any prepaid amount relating to the cancelled portion of the service will normally be refunded, subject to any unavoidable costs already reasonably incurred.
Liability is limited as set out in this section. We will exercise reasonable care and skill in carrying out our services, but we are not liable for loss or damage that arises from circumstances beyond our control, including pre-existing defects, inadequate packaging, undisclosed fragility, or customer instructions that lead to damage. It is your responsibility to ensure that items are suitably packed, labelled, and protected unless packaging has been expressly agreed as part of the service.
If we handle items that are fragile, valuable, antique, sentimental, electronic, or unusually heavy, you must tell us in advance. We may decline to move such items unless appropriate preparation, additional labour, or specialist transport arrangements are in place. Where the customer asks us to move items despite a stated risk, we may do so only at the customer’s request and subject to the extent permitted by law. We recommend that you arrange adequate insurance cover for items of significant value.
Our liability for direct loss caused by our proven negligence will be limited, to the fullest extent allowed by law, to the lower of the total price paid for the specific service or the amount recoverable under any relevant insurance policy. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. We shall not be liable for indirect loss, loss of profit, business interruption, or consequential damage unless required by law.
Customer responsibilities include ensuring that all goods are owned by you or that you have permission to move them. You must make sure that access routes are clear and safe, children and pets are supervised, and any building rules, parking limits, or permit requirements are met. If parking is unavailable or restricted, you must inform us in advance and make reasonable efforts to secure lawful access for loading and unloading. Additional charges may apply if we incur parking penalties or must park further away than expected.
You must not ask us to transport items that are illegal, unsafe, contaminated, stolen, or prohibited by law. This includes, without limitation, dangerous chemicals, explosives, firearms, narcotics, and items that require specialist licensing or handling unless we have expressly agreed and are legally permitted to carry them. You must also tell us about any item that may leak, spill, smell, break, or pose a health and safety risk. If such items are concealed or undisclosed, we may refuse the job or end it immediately.
Waste regulations apply where the service includes disposal, clearance, or removal of unwanted items. We will only transport and dispose of waste in compliance with UK law, including the relevant waste duty of care requirements. We may require a clear description of the waste, its source, and whether it contains any electrical, hazardous, clinical, construction, or recyclable material. Where waste is collected, we may separate items for reuse, recycling, lawful transfer, or disposal at an authorised facility.
If the work involves waste removal, you confirm that the waste is not hazardous unless specifically declared and accepted in writing. You further confirm that you have the legal right to dispose of the items being removed and that the waste has not been fly-tipped, contaminated, or mixed with prohibited substances. We reserve the right to refuse waste that we believe would breach environmental or waste-handling regulations, or that would expose us to regulatory risk.
Any waste transfer may be documented, and you may be asked to provide details to support lawful disposal. We are entitled to rely on the information you provide, and if that information is false or incomplete, you will be responsible for any resulting cost, penalty, investigation, clean-up, or enforcement action. Where necessary, you may be charged for additional handling, sorting, disposal, or specialist treatment required by law or by the receiving facility.
We may subcontract or arrange onward transfer for certain lawful services where appropriate, provided this does not materially affect the agreed standard of performance. Any subcontracted party will be expected to act in accordance with applicable law and reasonable industry practice. Your booking remains subject to these terms even if part of the work is carried out by another suitably appointed operator on our behalf.
Completion of service occurs when the goods have been delivered, collected, moved, or disposed of in line with the agreed work, and any required payment has been settled. You should inspect the items and the service outcome as soon as reasonably possible after completion. Any concern about missing items, damage, or service failure should be raised promptly so that we can investigate while the facts are still fresh.
If you ask us to leave items unattended at a location, you accept the risk associated with that instruction once the items have been delivered and placed as directed. We are not responsible for loss after completion where the customer has requested unattended drop-off or otherwise accepted delivery without immediate inspection. Any claim that is not raised within a reasonable time may be harder to verify, though this does not affect rights that cannot be excluded by law.
Insurance, where in place, is intended to provide cover for certain risks subject to the policy terms, exclusions, and limits. Insurance does not alter the allocation of responsibility in these Terms and Conditions. If an insurer declines a claim because of inadequate packing, undisclosed conditions, prohibited items, or inaccurate descriptions, our liability will be determined by these terms and by applicable law. We may request evidence, receipts, photographs, or other information before considering any claim.
Data and privacy are handled only to the extent necessary for administering bookings, quotations, invoicing, claims, compliance, and customer records. We will use reasonable safeguards to protect information, but you acknowledge that communications by phone, email, or online channels may not be entirely secure. We will not sell your personal data, and we will only share it where needed to deliver the service, comply with the law, collect payment, or defend legitimate claims.
Events beyond our control may include accidents, severe weather, road closures, strikes, public emergencies, government action, or other unforeseen disruptions. Where such events prevent or delay performance, we will not be in breach of contract to the extent the event is beyond our reasonable control. We will try to minimise disruption, but our obligations may be suspended, adjusted, or rescheduled as necessary.
These terms may be updated from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will normally apply to that booking, unless a later update is required by law or expressly agreed. If any amendment materially affects a confirmed booking, we will use reasonable efforts to notify you and discuss the position before work proceeds.
Governing law and jurisdiction are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms and Conditions, the quotation, the booking, or the service provided shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless another jurisdiction is required by mandatory law.
Nothing in these terms is intended to limit rights that consumers may have under applicable UK legislation, including the right to services carried out with reasonable care and skill, the right to accurate information, and the right to remedies where legal obligations are not met. If a court or competent authority finds that any part of these terms is invalid or unenforceable, that part will be severed and the rest will remain effective.
Final agreement: by proceeding with a booking for Man With A Van Bromley, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that all information you have provided is accurate to the best of your knowledge and that you have authority to arrange the requested service. These terms form the contract between the parties for each confirmed job and should be read together with any written quotation or service-specific agreement. Man with a van Bromley service delivery is always subject to lawful access, safe handling, and full compliance with applicable UK regulations.